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RDGStores.com Terms & Conditions

Product Stock Availability:
If a product is not in stock, we will provide a full refund to the account used for the purchase.
Important Note:
We request all customers to kindly note that we are not able to provide services like those offered by major e-commerce platforms such as Amazon and Flipkart — for example, return pickups, replacements, deliveries, and refund processes.We have our own policies related to these matters, including product delivery, returns, replacements, refunds, and other related services.
Before making a purchase, kindly read our company’s terms and policies carefully.
If you have any questions or confusion, please contact our customer care team for clarification

Warranty Coverage:
Warranty covers 14 days from the date of delivery. Please check our website or contact us to verify warranty coverage for specific items before purchasing.

Warranty does not cover:

1. The protective sticker (film) on mobile displays. Do not remove it; doing so will void the warranty.
2. Products that have been affixed using adhesive glue or other methods, are dirty, previously installed, or used.
3. Damage occurring after professional installation.
4. Damage not reported within 12 hours of receiving the product.
5. Returns or replacements requested after 14 days from product delivery.
6. Orders of incorrect mobile parts, including shipping costs for returns.
7. Returns due to dissatisfaction with product quality, including shipping costs.

Product Returns:
All defective items must be packed as if they were new and working to maintain warranty validity.
RDGStores.com is not responsible for damage during shipment or customer/carrier misuse/abuse.
Warranty becomes void if any warranty seal is broken or tampered with.

Return/Replacement Request:
As part of the return or replacement request process, customers must fulfill their requirements through WhatsApp or email. This includes providing a video of the product, product photos, billing invoice, unboxing videos, connecting videos, etc.

Compatibility Responsibility:
Verify compatibility with your requirements and handset before purchasing.
RDGStores.com is not responsible for items purchased that are not compatible with your requirements or mobile phone.

Shipping Costs:
Purchasers are responsible for shipping costs for products returned for exchange or warranty repairs.
Allow up to 7 business days for our technician team to assess your returned items.

Product Descriptions:
Images in product details may differ from the actual product.

Shipping Timeframe:
All orders require 48-72 hours for processing and shipment.

Warranty for Spare Parts:
Spare parts for mobile phones come with a 14-day warranty, and replacements are available if the item is in stock.

No Warranty for Certain Items:
There is no warranty for converters, housings, panels, SIM trays, flex cables (Patta), home decor, and beauty products.

Customer Policy:
Our company values respectful and courteous communication with our customer care team. If a customer engages in inappropriate behavior, such as repeatedly calling, using violent or abusive language, or sending offensive messages or photos via WhatsApp, we will take action. This kind of behavior is unacceptable, and our legal team will address these issues and take appropriate measures with the relevant authorities.

Fraud Warning Policy
RDG Stores reserves the right to deny service, cancel suspicious orders, or take legal action against fraudulent activities, including false claims and misuse of refund policies

Note:
For the housing body panel, no additional components will be included.
The picture of the product is just to show you what it looks like. The real product might not be exactly the same as the one in the picture.

In Case You Receive Damaged Items:
If a customer receives a damaged item, it is necessary to provide an open-box video, if available. Additionally, it is mandatory to inform us of the damage within 12 hours of receiving the item. Customers can notify us via call, WhatsApp message, email, or our helpline numbers.
Please note, if the package was already open or if the tempered tape is damaged, do not accept the package. Check the package properly from the outside before accepting the delivery.

Cancellation Policy on Partial COD Orders

Before Shipment:
If the order has not yet been shipped and the customer wishes to cancel, we will process a refund of the advance payment made at the time of ordering. This refund will be completed within the next three working days.

After Shipment:
Once the order has been shipped, cancellation is no longer possible.
If you still choose to cancel your order after it has been dispatched, or if the shipment is returned for any reason, the advance payment made during the order placement is non-refundable.

Important Note:
Please ensure you are certain about the item you need and your delivery address before placing an order.

Effective Date: 5 May 2024