If your order arrives damaged or with different items than what you expected, here’s what you should do:
Inspect the Package: Before accepting the package, thoroughly check it for any signs of damage, dustiness, or if the tape has been opened. If you notice any of these signs, do not accept the package.
Provide Video Evidence: If you receive a damaged or different item, it’s recommended to provide a brief unboxing video demonstrating the issue. This will expedite the processing of your return.
Notify the Company: Inform the company within 12 hours of receiving the package via phone call, WhatsApp, email, or their helpline. Make sure to provide all necessary information about the damage or differences in the received item.
Patience during Investigation: Once you’ve provided all required information, be patient as the company conducts an investigation into the matter. This process may take more than a week. After the investigation is complete, the company will inform you of the next steps.
Return Process: If the company accepts your complaint, you’ll be required to return the item yourself using any courier service to their designated return address securely.
Replacement or Refund: If the company acknowledges the issue and accepts your complaint, you will receive a replacement for the same product. Refunds are not processed in these types of cases.
It’s important to follow these guidelines to ensure a smooth resolution of your issue with the damaged or different item received.
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