Damaged/Different Item Received Guidelines:
Note: Before accepting the package, thoroughly inspect it from the outside. Do not accept it if the package shows signs of damage, is dusty, or if the tape has been opened.
Video Evidence: Provide a brief unboxing video demonstrating the damage or the differences in the received item for expedited processing of the return.
Notification: Inform us within 12 hours of receiving the package via phone call, WhatsApp, email, or helpline.
Investigation Process: If you have provided all the required information, please be patient as we conduct an investigation into possible fraudulent activities. This process may take more than one week. Once the report is received, the company will inform you of further steps in the process.ed by the company, customers are required to return the item themselves using any courier service to our designated return address securely.
If the company accepts your complaint, you will receive a replacement for the same product. Refunds will not be processed in these types of cases.
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