{"id":4350,"date":"2022-04-13T08:41:53","date_gmt":"2022-04-13T08:41:53","guid":{"rendered":"https:\/\/demo3.drfuri.com\/motta\/?page_id=4350"},"modified":"2024-05-20T13:13:50","modified_gmt":"2024-05-20T07:43:50","slug":"faq-v2","status":"publish","type":"page","link":"https:\/\/rdgstores.com\/faq-v2\/","title":{"rendered":"FAQ v2"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4350\" class=\"elementor elementor-4350\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33780ff4 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"33780ff4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f9a38c7\" data-id=\"5f9a38c7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e57391a elementor-widget elementor-widget-motta-heading\" data-id=\"3e57391a\" data-element_type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\r\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\r\n\t\t\t\t\tFrequently asked<br>questions\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b7e2ed elementor-widget elementor-widget-motta-heading\" data-id=\"9b7e2ed\" data-element_type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\r\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\r\n\t\t\t\t\tHave questions? We have answers!\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59ef8020 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"59ef8020\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a2713eb\" data-id=\"1a2713eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e12d145 elementor-widget elementor-widget-motta-accordion\" data-id=\"2e12d145\" data-element_type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\r\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\r\n\t\t\t\t\t<div id=\"motta-tab-title-7721\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-7721\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7721\">How do i Register on Rdg stores?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"motta-tab-content-7721\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7721\"><p>You can register by clicking on the &#8220;Sign In&#8221; section located at the top right corner of the homepage. If you have already registered, you can sign in. If you are new, click on &#8220;Create Account&#8221; and fill in the required information in the form that appears, then click &#8220;Register.&#8221; Once registered, you can start shopping on RDG STORES.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\r\n\t\t\t\t\t<div id=\"motta-tab-title-7722\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-7722\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7722\">How do I cancel or edit an order?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"motta-tab-content-7722\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7722\">Changed your mind, or gave the wrong address at checkout? No worries, we&#8217;ve all done it. As long as your order hasn&#8217;t processed or shipped, you can make changes to it.\n\nYou&#8217;ll first want to pull up your order. If you placed your order while logged in to your account, login and choose <a href=\"https:\/\/www.threadless.com\/profile\/settings\">Your Account<\/a>\u00a0from the drop-down menu under your username. On your Account page, select\u00a0<a href=\"https:\/\/www.threadless.com\/profile\/orders\">Orders<\/a>\u00a0from the left-hand side, and find the order you&#8217;d like to update from your Order History.<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\r\n\t\t\t\t\t<div id=\"motta-tab-title-7723\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-7723\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7723\">Why was my order canceled?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"motta-tab-content-7723\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7723\">Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won&#8217;t be charged. Find\u00a0<a class=\"black\" href=\"\/help\/article\/charges-and-authorization-holds\/e5dcfc1ca83e49d4999fb510c7fe13af\">more information about auth holds<\/a>.\n\nThe most common reasons an order might be canceled are:\n<ul>\n \t<li><a class=\"black\" href=\"\/help\/article\/quantity-limits-and-bulk-purchases\/825450266d4245b29e242d06a01bd91d\">Limits on available quantities<\/a><\/li>\n \t<li><a class=\"black\" href=\"\/help\/article\/out-of-stock-items\/8c40895090384f2cbe1389537b24e3c1\">The item is out of stock<\/a><\/li>\n \t<li><a class=\"black\" href=\"\/help\/article\/price-and-other-listing-errors\/4c06730885e143fe8b4a0719da70bd79\">Price or other listing errors<\/a><\/li>\n \t<li>Additional information is needed by our Credit and Fraud Avoidance department<\/li>\n \t<li>Unavailable carrier or shipping method<\/li>\n \t<li>Using an older browser or app version which is no longer supported<\/li>\n<\/ul>\nWe will send you an email if any part of your order is canceled or if we need more information to process your order.<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\r\n\t\t\t\t\t<div id=\"motta-tab-title-7724\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-7724\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7724\">How will I see if I get free shipping?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"motta-tab-content-7724\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7724\"><div style=\"font-weight: 500;\">Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.<\/div><br>\nExcepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.\nNemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.\n<br>\n<br>\nNeque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\r\n\t\t\t\t\t<div id=\"motta-tab-title-7725\" class=\"motta-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"motta-tab-content-7725\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7725\">Do you deliver to my postcode?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"motta-tab-content-7725\" class=\"motta-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7725\">You can use our<strong><a href=\"https:\/\/www.ocado.com\/webshop\/postcodeCheck.do\">\u00a0Postcode Checker.<\/a>\u00a0<\/strong>We&#8217;ll instantly be able to tell you if we deliver to your postcode.\n<div id=\"blockColorblindContent\">\n\n<strong>Why don&#8217;t Shop deliver to me?<\/strong>\n\nWe\u2019re always expanding our delivery area, and hope to be in your area soon! Please <strong><a href=\"https:\/\/www.ocado.com\/webshop\/quickReg.do?ad=79364%7C1372240%7C%7C\">register<\/a><\/strong>\u00a0with us, so we can email you as soon as we start delivering to your address.\n\n<\/div><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\r\n\t\t\t\t\t<div id=\"motta-tab-title-7726\" class=\"motta-accordion__title\" data-tab=\"6\" role=\"tab\" aria-controls=\"motta-tab-content-7726\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7726\">How do I change my delivery address?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"motta-tab-content-7726\" class=\"motta-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7726\"><p>You can change your address after placing an order\u00a0<b data-aura-rendered-by=\"33:367;a\">only if you meet all 5 criteria:<\/b><\/p><ul data-aura-rendered-by=\"33:367;a\"><li>Seller has not arranged shipment for your order.<\/li><li>You have not made payment or\u00a0<a href=\"https:\/\/help.shopee.com.my\/s\/article\/Payment-Status-How-do-I-know-if-my-payment-is-successful\" target=\"_blank\" rel=\"noopener\">payment has not been confirmed<\/a>.<\/li><li>You have not requested a change of address for the order before. Delivery address can only be changed once for each order.<\/li><li>New address does not incur higher shipping fee.<\/li><li>Did not use a Free Shipping Voucher when placing order.<\/li><\/ul><p><br data-aura-rendered-by=\"33:367;a\" \/>If you meet all the above criteria, you may proceed to change your delivery address.\u00a0<br data-aura-rendered-by=\"33:367;a\" \/><br data-aura-rendered-by=\"33:367;a\" \/>If seller has yet to ship the order, you may proceed to cancel your order. Kindly inform the seller via Chat that you need to cancel in order to change the address. However, do note that the cancellation request is subject to seller&#8217;s approval. If the seller rejects your cancellation request, the order will proceed as per usual.\u00a0<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\r\n\t\t\t\t\t<div id=\"motta-tab-title-7727\" class=\"motta-accordion__title\" data-tab=\"7\" role=\"tab\" aria-controls=\"motta-tab-content-7727\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7727\">Where can I get more information?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"motta-tab-content-7727\" class=\"motta-accordion__content clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7727\">From a marketing perspective, the good news is the process of getting your first customer versus your one hundredth is the same. But for traffic to successfully result in sales and profit, there are some essential prerequisites to ensure that traffic converts and the cost is sustainable. You should be asking yourself<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\r\n\t\t\t\t\t<div id=\"motta-tab-title-7728\" class=\"motta-accordion__title\" data-tab=\"8\" role=\"tab\" aria-controls=\"motta-tab-content-7728\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7728\">Why did I receive a notification?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"motta-tab-content-7728\" class=\"motta-accordion__content clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7728\"><p>Your store comes with email templates that you can\u00a0<a href=\"https:\/\/help.shopify.com\/en\/manual\/orders\/notifications\/edit-template#add-a-logo-to-your-email-templates\">customize with your logo and brand accent color<\/a>. You can choose to have email notifications sent to you, your staff, or your customers, depending on the setting for your\u00a0<a href=\"https:\/\/help.shopify.com\/en\/manual\/orders\/notifications\/order-notifications\">order notifications<\/a>.<\/p><p>Your store also includes SMS notifications for order confirmation and shipping updates. To learn more about how to enable and configure these updates, see\u00a0<a href=\"https:\/\/help.shopify.com\/en\/manual\/orders\/notifications\/sms-notifications\">SMS notifications<\/a>.<\/p><p>You can view and update your store&#8217;s notification settings from the\u00a0<a href=\"https:\/\/www.shopify.com\/admin\/settings\/notifications\" target=\"blank\"><strong>Notifications<\/strong><\/a> settings page in your Shopify admin.<\/p><aside class=\"note\"><p>If your customers or staff aren&#8217;t receiving email notifications, then tell them to check their spam or junk folder. If the problem persists, ask them to supply an alternate email address using a different email provider.<\/p><\/aside><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41735927 elementor-section-full_width elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"41735927\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dc9d538\" data-id=\"1dc9d538\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb2e91d elementor-widget elementor-widget-motta-heading\" data-id=\"bb2e91d\" data-element_type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\r\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\r\n\t\t\t\t\tHow can we help you?\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c207504 elementor-widget elementor-widget-motta-heading\" data-id=\"c207504\" data-element_type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\r\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\r\n\t\t\t\t\tOur crew of superheroes are <br class=\"hidden-xs\">\nstanding by for <br class=\"hidden-lg hiddem-sm\"> Help &amp; <br class=\"hidden-xs\">\nSupport!\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2009bc46 elementor-widget elementor-widget-motta-button\" data-id=\"2009bc46\" data-element_type=\"widget\" data-widget_type=\"motta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"motta-button motta-button-primary  motta-button--base  motta-button--large\" href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-button__text\">Help Center<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently askedquestions Have questions? We have answers! How do i Register on Rdg stores? You can register by clicking on the &#8220;Sign In&#8221; section located at the top right corner of the homepage. If you have already registered, you can sign in. If you are new, click on &#8220;Create Account&#8221; and fill in the required [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ v2 - RDG Stores<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rdgstores.com\/faq-v2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ v2 - RDG Stores\" \/>\n<meta property=\"og:description\" content=\"Frequently askedquestions Have questions? We have answers! How do i Register on Rdg stores? You can register by clicking on the &#8220;Sign In&#8221; section located at the top right corner of the homepage. If you have already registered, you can sign in. 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